Rogers & Fido Hike Fees: If you’re a Rogers or Fido customer, brace yourself for a fee increase. The telecom giant has raised its connection fee from $70 to $75, affecting new customers and those upgrading their devices.
Whether you’re signing up for a new plan or switching devices, this increase could impact your monthly expenses. So, what does this fee cover, and is there a way to avoid it? Let’s break it down in detail.
Rogers & Fido Hike Fees
| Feature | Details |
|---|---|
| Connection Fee Increase | From $70 to $75 |
| Applies To | New activations & device upgrades |
| Competitor Pricing | Freedom Mobile: $45 connection fee |
| Official Source | Rogers.com |
| Customer Concerns | Hidden fees, lack of transparency, affordability |
| Possible Waivers | Some customers may negotiate or receive discounts |
The $75 connection fee increase by Rogers and Fido is another reminder that telecom costs are rising. While it may not be avoidable for everyone, understanding your options can help you minimize expenses. If you’re unhappy with the fee, consider negotiating, waiting for promotions, or switching to a competitor.
Additionally, telecom advocacy groups are pushing for more regulations to prevent excessive fees. As a consumer, staying informed and exploring all available options is your best defense against these rising costs.
Why Did Rogers & Fido Increase Their Connection Fee?
1. Rising Operational Costs
The company claims this fee supports infrastructure maintenance, system upgrades, and customer service improvements. However, customers feel it’s an unjustified expense given Rogers’ strong financial performance.
According to financial reports, Rogers’ revenues have been increasing steadily, yet these additional charges continue to burden consumers. Many customers believe that these costs should already be covered by their monthly service fees rather than additional one-time charges.
2. Industry-Wide Trend
Canadian telecom companies have a history of gradually increasing fees. Bell and Telus have previously adjusted their connection fees, making this hike less surprising.
However, it raises concerns about affordability, as Canada already has some of the highest mobile service costs in the world. Advocacy groups have been calling for more regulation in the industry to prevent excessive charges like these.
3. Revenue Boost Strategy
Connection fees are one-time charges that add up quickly. With millions of customers, even a $5 increase can generate millions in extra revenue.
It’s a common tactic among telecom companies to increase ancillary fees instead of raising monthly plan prices directly. This way, they can still generate additional revenue without appearing to raise rates significantly, making it harder for customers to avoid these costs.
How This Fee Affects You
For most customers, $75 might not seem like a huge amount, but here’s how it can impact you:
- Higher Upfront Costs – If you’re switching to Rogers/Fido or upgrading your phone, be ready to pay more.
- Limited Workarounds – Some customers can negotiate waivers, but it’s not guaranteed.
- Competitor Advantage – Freedom Mobile, for instance, charges only $45 for a connection fee, making it a more budget-friendly alternative.
- Household Impact – If multiple family members switch or upgrade, the costs add up quickly.
- Lack of Transparency – Many customers feel these fees are unnecessary, with little explanation for the price hike.
Can You Avoid the Connection Fee?
Yes, but it’s not easy. Here are some practical strategies:
1. Ask for a Waiver
Many Rogers and Fido customer service reps have the authority to waive fees, but you must ask. Be polite and firm, explaining why you shouldn’t have to pay it (e.g., long-time customer, signing up multiple lines, etc.).
Additionally, if you are an existing customer who has been with Rogers or Fido for years, you may have more negotiating power. Remind them of your loyalty and ask for the fee to be removed.
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2. Sign Up During Promotions
Rogers and Fido occasionally offer fee waivers during special promotions. Keep an eye on their official website or call customer service before signing up.
3. Activate Online
Some users report that online activations sometimes bypass connection fees, though this isn’t guaranteed. Before committing, check the fine print to see if you can avoid the charge.
4. Consider Competitor Plans
If the fee is a deal-breaker, check out other carriers like Freedom Mobile, Telus, or Bell for potentially lower fees. Freedom Mobile is often regarded as the most affordable alternative, with consistently lower fees and promotions.
5. Look for Bundle Deals
Some companies waive activation fees if you bundle multiple services, such as home internet, TV, and mobile plans. If you’re considering multiple services, ask about package discounts.
Comparison: Rogers, Fido, and Competitor Fees
| Carrier | Connection Fee |
| Rogers | $75 |
| Fido | $75 |
| Bell | $60-$70 |
| Telus | $60-$70 |
| Freedom Mobile | $45 |
| Shaw Mobile | No fee in some cases |
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Frequently Asked Questions About Rogers & Fido Hike Fees
1. What is a connection fee?
A one-time charge telecom companies apply when you activate a new line or upgrade your phone. It covers administrative costs, but many customers question its necessity.
2. Does the fee apply to existing customers?
Yes, if you upgrade your device or add a new line, you will be charged the fee. Even long-time customers are not exempt unless they negotiate a waiver.
3. Can I avoid the connection fee?
Possibly. You can negotiate with customer service, activate online, or sign up during promotions. Some customers have had success by threatening to switch providers.
4. Why is the fee different across providers?
Each company sets its fees based on internal pricing strategies and operational costs. Some providers, like Freedom Mobile, keep their fees lower to attract budget-conscious customers.
5. Do other countries have similar fees?
While activation fees exist in many countries, Canada has some of the highest telecom fees globally. Many regions have more competitive markets, which helps keep costs lower.
